EXPIRING POINTS

As a reminder, in order to start fresh with a new system in 2018, ALL of your points must be used up by the end of the 2017 season (points you rolled over from the previous season and any points you earn this season).

Additional details about the anticipated changes to the points system will be available prior to season ticket renewals. If you have any questions before this time, please reach out to our Season Ticket Service team at (216) 420-HITS.

FAQ Support

Frequently Asked Questions

Can point values for Tribe Rewards items change?
Yes, all the point values for all Tribe Rewards items are subject to change and will tend to increase over time. You are encouraged to start using your points right away in order to receive the best value.

Can I cancel or change a Tribe Rewards order?
All Tribe Rewards transactions are final. If there is an emergency, contact your Client Services Specialist immediately by calling 216-420-HITS or email us at triberewards@indians.com.

Auction

What are auctions and how can I participate?
Tribe Rewards members can use their points to bid on rewards in an auction. To find current autions, simply click the "Redeem Points" tab at the top of your screen, then click the auctions icon.

You will receive an email notification at the end of the auction, letting you know if you had the winning bid or if you were outbid. You will not lose points if you have been outbid. Tribe Rewards points will only be deducted from your point total if you win the auction item.

Earning Points

How do I earn Tribe Rewards points?
As a Season Ticket Holder, you're already earning points. We've set up an account for you and are holding Tribe Rewards points in your name.

Base and tenure points will represent the majority of your Tribe Rewards points. When you have completed one year of Season Ticket tenure, you will also begin to earn tenure bonus points. You may earn additional bonus points through gameday attendance, entering away game TV and radio codes, buying Indians merchandise, and more.

You can see a breakdown of your base and bonus points on the "My Scorecard" page.
How do I earn bonus points?
In 2017, bonus points will be awarded for attending games (tickets in your season ticket package), buying additional single game tickets, entering Road Game Bonus Codes, connecting with the Tribe on social media, and by making merchandise purchases at the Team Shop in Progressive Field.

How do I receive points for single game purchases?
In order to receive points for single game purchases, you MUST purchase tickets online or over the phone using your Tickets account and email address that you also use for your Tribe Rewards account.

Ticket purchases made using a different My Tickets account will not receive Tribe Rewards points.

Getting Started

How do I log in to see my points?
Log in to your Tribe Rewards account using your linked MLB.com account. For step-by-step instructions on how to link your MLB.com account to your My Indians Tickets account, please click here.
Can I share my Tribe Rewards points with others?
Yes. As the primary Season Ticket Holder, you can designate share partners and allocate points to your partners. If you share season tickets with others, all partners may join the Tribe Rewards program. 

Please note - in order to log in to Tribe Rewards, partners must link their MLB.com account to their My Indians Tickets account. Step-by-step instructions for linking accounts can be found here.
Will I receive emails on new rewards?
Yes, Tribe Rewards members will receive information on new rewards via email.

Promotional Items

How do I obtain a promotional item if I do not receive one at the gate on the day of a giveaway?
Season ticket holders have the opportunity to redeem Tribe Rewards points for promotional items, either at the Tribe Rewards Kiosk on the day of the giveaway, or after the game has passed, when the item will be available on the Tribe Rewards site.
Am I able to add promo pass to my season tickets?
Promo pass is only offered as an add-on to single game ticket purchases made at www.indians.com/promopass

Suites

Do I get to choose my exact suite?
You will be able to choose your suite location (dugout, home plate, or infield). After redeeming or winning a suite you will be assigned the best available suite within that location.
Is food and beverage included with the suite?
No, you will be contacted by a Hosted Events representative to discuss the available food and beverage options for your suite experience. You will not be able to bring your own food into the suite.
Can I get a points loan in order to redeem a suite?
Points loans are not permitted. You will earn Tribe Rewards points for payments 1 - 2 days after the payment is received.

Please note: Season Ticket Holders with 20 or more years of tenure will earn all of their base and tenure points up front, regardless of when payments are made towards their season tickets.
Can I sell my tickets for a suite that I redeemed through Tribe Rewards?
Suites redeemed through Tribe Rewards are intended for use by Season Ticket Holders and their guests only. Suites issued through Tribe Rewards are not eligible for re-sale. If the Cleveland Indians find evidence of re-sale, the suite will be revoked and the Season Ticket Holder responsible and any share partners associated with their account will lose the ability to redeem Tribe Rewards points for future suites.

Team Shop Discount

Do Season Ticket Holders receive a discount at team shops?
This season all Season Ticket Holders are eligible to receive a 20% discount at in-park and out of park team shop locations. Season Ticket Holders must mention their account ID or present their ticket/seat locator to Team Shop employees in order to receive the discount. Ticket Partners of Season Ticket Holders are also eligible for the discount by mentioning their primary Season Ticket Holder’s account ID or presenting their ticket/seat locator.

Coupons will not be distributed to Season Ticket Holders this season.

Ticket Exchange

Can I exchange my season tickets?
For the 2017 season, new season ticket holders, along with tenured season ticket holders who opted into the trial program prior to the season, will have access to the MyTickets exchange program. All other tenured season ticket holders remain in the Tribe Rewards exchange program.
 
If you are unsure which exchange program you are in, or have any questions, please give our Season Ticket Service Team a call at 216.420.4487.

Ticket Exchange - My Indians Tickets

How can I exchange my season tickets?
What is the deadline to exchange out of a game?
Tickets must be turned in at least two hours in advance of the game that you are not attending to be considered eligible for exchange.
What is the deadline to exchange into a game?
You are able to exchange tickets into a game up until the scheduled start time of that game. 
Helpful Hints
For helpful tips and hints when processing ticket exchanges, CLICK HERE.
What games can I exchange into?
All games, subject to availability, are eligible to be exchanged into.
Is there a cost to exchange my season tickets?
Instead of using points to complete exchanges, you will pay the dollar cost difference between the tickets you are turning in and the tickets you are receiving through the exchange. If the exchanged tickets are of equal or lesser value, the exchange will be free.
What tickets are eligible to be exchanged?
Any ticket that is part of your season ticket package is able to be exchanged. 

As a reminder, tickets for past games are unable to be exchanged. For tickets to be eligible for exchange, the exchange will need to be processed at least two hours in advance of the scheduled start time of the game you are turning in.
Will I receive attendance bonus for exchanged tickets?
Yes! Exchanged tickets are eligible to receive the attendance bonus. 
Can I exchange tickets the day of the game, in-person at the box office or over the phone?
All ticket exchanges must be made through your account at www.indians.com/mytickets, at least 2 hours prior to the scheduled start of the game you are turning in. Exchanges will not be processed in-person or over the phone.
When I exchange tickets, can I select the section, row, and seat numbers for my tickets?
Yes! You are able to select your exact seating location within the ballpark, using our interactive seat map. 
Can I upgrade my season tickets for an upcoming game?
Yes. You have the option of exchanging your tickets into any seating location in the ballpark, subject to availability.
Can I exchange multiple games into one game?
Yes. If you are looking to exchange multiple games into one game, you will need to process each transaction separately. 
When I exchange tickets, will loaded value carry over to the new game?
No. Loaded Value is non-transferrable and only offered on tickets which are originally part of a season ticket plan.
When I exchange tickets, will Home Plate Club access carry over to the new game?
No. Home Plate Club access is non-transferrable and only offered on tickets which are originally part of a season ticket plan.
Will I have access to the season ticket holder only gates when entering with exchanged tickets?
Yes, you are able to enter the ballpark through the season ticket holder only gates with the tickets you exchanged into.
Do season ticket partners have access to the ticket exchange program?
Yes. All registered Ticket Partners are eligible for the ticket exchange program.


To register a Ticket Partner, follow these easy steps:
  • Log into TribeRewards.com
  • Select "Ticket Partner" under "Home" in the top menu bar
  • Click "Add Ticket Partner"
  • Enter the First Name, Last Name, and Email Address of the desired Ticket Partner
  • Click "Submit"
  • Once the invitation to become a registered Tribe Rewards partner has been accepted, it will typically take 3-5 business days for the exchange feature to be added to the partner account. 

Please note: to log in to Tribe Rewards, partners of Season Ticket Holders must also link their MLB.com account to their My Indians Tickets account. Step-by-step instructions for linking accounts can be found here.
 

Will I be able to exchange tickets that I received through the ticket exchange program?
Yes! You are able to exchange tickets you have received through the ticket exchange program. The value of the tickets received will be the value applied to the new game you are exhanging into.

Ticket Exchange - Tribe Rewards

What game dates are points-free in 2017?

What games can I exchange into?
80 home games (all home games except Opening Day) are eligible to be exchanged into for a per ticket exchange point fee.

Please note: Only 1000 total ticket exchanges will be allowed for each game. Look for a green, yellow, or red indication on each game to gauge how many tickets are remaining for exchange. For example, a yellow indicator means a particular game is close to reaching the maximum number of allowable exchange tickets. Exchange tickets can run out, so you are encouraged to submit your exchanges early.
Will I be able to exchange tickets that I received through the ticket exchange program?
Only tickets which are originally part of a season ticket plan are eligible for exchange. Therefore, tickets received through the ticket exchange process are not eligible to be re-exchanged.
What tickets are eligible to be exchanged?
You can exchange any of your unused season tickets to past games or tickets to future games that you cannot use.
Do ticket exchanges require Tribe Rewards points?
In 2017, all accounts will be offered at least 20 games as point-free exchange dates. Additional point-free exchange dates will be offered based on the Season Ticket Holder’s Tribe Rewards Tier.

  • Bronze = 20 point-free exchange dates
  • Silver = 30 point-free exchange dates
  • Gold = 40 point-free exchange dates
  • Platinum = 50 point-free exchange dates

The remaining games will require a per ticket point value to complete an exchange. Please note that only 1,000 ticket exchanges will be offered for each exchange date. Complete your exchanges as soon as possible to ensure that you can attend your desired games. All per ticket point values are subject to change, with point values generally increasing over time.

Will I receive attendance bonus points for exchanged tickets?
No, exchanged tickets are not eligible to receive the attendance bonus.
Can I exchange tickets the day of the game or in-person at the box office?
All ticket exchanges must be made through Tribe Rewards. No same-day or in-person exchanges will be processed.

Ticket exchanges must be made two (2) business days prior to the game.

Date of Game                   Ticket Exchange Deadline
Monday                 Thursday @ 11:59PM EST
Tuesday Friday @ 11:59PM EST
Wednesday Monday @ 11:59PM EST
Thursday Tuesday @ 11:59PM EST
Friday Wednesday @ 11:59PM EST
Saturday Thursday @ 11:59PM EST
Sunday Thursday @ 11:59PM EST

When I exchange for tickets, can I select the section, row, and seat numbers for my tickets?
You will be given the best available tickets in the same seating section as the tickets you traded in. For example, if you trade in unused tickets from a Lower Box section, you will receive the best available tickets in the Lower Box for your selected game.

If no tickets are available within your seating section for a particular exchange date, you will receive seats in the next-best section that does have available inventory. Please see below for a chart of seating locations and the "next best" location:

1. Diamond Box: Next best Field Box 
2.Field Box Middle: Field Box Back
3. Field Box Back: Lower Box 
4. Lower Reserve Bullpen: Lower Reserve
5. Lower Box: Lower Reserve
6. Bleachers: Family Deck
7. Lower Reserve: Family Deck
8. View Box: Upper Box
9. Upper Box: Upper Reserve
When I exchange tickets with loaded value, will the loaded value be added to the new tickets?
Loaded value is non-transferrable and only offered on tickets which are originally part of a season ticket plan. Therefore, if you choose to exchange tickets you will lose any loaded value that the ticket held.
Can I re-sell my exchanged tickets?
No. Re-selling exchanged tickets through StubHub or another third party provider is prohibited. If the Cleveland Indians find evidence of re-sale, the Season Ticket Holder responsible will lose the ability to complete ticket exchanges in the future.
When I exchange tickets, will Home Plate Club access carry over to the new game?
No. Home Plate Club access is non-transferrable and only offered on tickets which are originally part of a season ticket plan.
Will I have access to the season ticket holder only gates when entering with exchanged tickets?
Yes, you are able to enter the ballpark through the season ticket holder only gates with the tickets you exchanged into.

Ticket Partners

How do I add a Ticket Partner?
To register a Ticket Partner, follow these easy steps:
  • Log into TribeRewards.com
  • Select "Ticket Partner" under "Home" in the top menu bar
  • Click "Add Ticket Partner"
  • Enter the First Name, Last Name, and Email Address of the desired Ticket Partner
  • Click "Submit"

Please note: to log in to Tribe Rewards, partners of Season Ticket Holders must also link their MLB.com account to their My Indians Tickets account. Step-by-step instructions for linking accounts can be found here.

How do Ticket Partners log into Tribe Rewards?
Once a Ticket Partner has been registered through the Tribe Rewards website they will receive an automated confirmation email. To log in to Tribe Rewards, the ticket partner must link their MLB.com account with their My Indians Tickets account. Step-by-step instructions for linking accounts can be found here.

Using Points

What rewards are available through Tribe Rewards?
In 2016, Tribe Rewards members will be able to redeem their points for things like:
  • Tickets
  • Ticket Exchange
  • Club Seats
  • Suites
     
  • Experience Packages
  • Batting Practice Experience
  • Ceremonial First Pitch Experience
  • Kids’ Starting Lineup Experience
  • Experience Fireworks from the Visitor’s Dugout
  • Radio Booth Experience
  • Deal or No Deal
  • Honorary Bat Kid Experience
  • Play Ball Kid Experience
  • Grounds Crew Experience
  • On-Field Workout Experience
  • Play Catch on the Field Experience
  • Suite night with Tribe alumni
  • Suite night with Mike & Sharon Hargrove
  • Memorabilia
  • Game used balls, bats and bases
  • Autographed lineup cards
  • Authentic grandstand seats from Progressive Field
  • And More!
Are Tribe Rewards redemptions able to be posted for resale?
No. Tribe Rewards Experiences cannot be posted for resale. Posting experiences for resale will result in loss of access to Tribe Rewards.
Will you add more rewards?
Yes, more rewards and promotions will be added throughout the season. Experience auctions will go live on Monday 2-3 weeks in advance of the experience date. Be sure to check www.triberewards.com regularly to see the latest program rewards and information.
Can I use my points for a Terrace Club membership?
You no longer have to use any Tribe Rewards points for entrance to the Terrace Club, as it is now available to the public. Season Ticket Holders should call the reservation line at 216-420-4700 to make reservations, or reserve the table online by copying and pasting the following link into your browser: https://www.opentable.com/terrace-club-reservations-cleveland?restref=139111&lang=en
Where can I pick up my order?

In 2017, all item orders placed through the Tribe Rewards website will be shipped via FedEx to your preferred address.

Can I redeem my Tribe Rewards points for cash?
No, points can only be used on items available in Tribe Rewards. You can donate your points to Cleveland Indians Charities, and receive a summary of your donation at the end of the season that can be used for tax purposes.
Can I attend the same experience twice in a season?
The following experiences are only eligible to be redeemed ONCE per account, per season:

- Ceremonial First Pitch
- Deal or No Deal
- Deliver the Game Ball
- Finish Line
- Grounds Crew
- Honorary Bat Kid
- Kids Starting Lineup
- Meet the Manager
- Play Ball Kid
- Pre-Game Clubhouse Tour
- Pre-Game Press Conference
- Radio Booth
- Slider Appearance
- Stealing 2nd

You may redeem multiple dates within one season for the following experiences:
- Batting Practice
- Play Catch on the Field
- Watch Fireworks from the Dugout
- On-Field Workouts

I selected the wrong game date for my reward, can I change it?
We encourage you to review your transactions prior to checking out as all transactions are final. If there is an emergency, contact your Client Services Specialist immediately by calling 216-420-HITS or email us at triberewards@indians.com.

Program Overview

STH Guide

2017 WELCOME PACK

For a comprehensive overview of the unique features and great benefits of the 2017 Tribe Rewards, download the PDF HERE.


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